Get Employees First Customers Second Turning Conventional Management Upside Down
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MORE THAN 100,000 COPIES SOLDOne small idea can ignite a revolution just as a single matchstick can start a fire.One such ideaputting employees first and customers secondsparked a revolution at HCL Technologies, the IT services giant.In this candid and personal account, Vineet NayarHCLTs celebrated CEOrecounts how he defied the conventional wisdom that companies must put customers first, then turned the hierarchical pyramid upside down by making management accountable to the employees, and not the other way around.By doing so, Nayar fired the imagination of both employees and customers and set HCLT on a journey of transformation that has made it one of the fastest-growing and profitable global IT services companies and, according to BusinessWeek, one of the twenty most influential companies in the world.Chapter by chapter, Nayar recounts the exciting journey of how he and his team implemented the employee first philosophy by: Creating a sense of urgency by enabling the employees to see the truth of the companys current state as well as feel the romance of its possible future state Creating a culture of trust by pushing the envelope of transparency in communication and information sharing Inverting the organizational hierarchy by making the management and the enabling functions accountable to the employee in the value zone Unlocking the potential of the employees by fostering an entrepreneurial mind-set, decentralizing decision making, and transferring the ownership of change to the employee in the value zoneRefreshingly honest and practical, this book offers valuable insights for managers seeking to realize their aspirations to grow faster and become self-propelled engines of change. Quotes About Employees (76 quotes) - Goodreads I have always believed that the way you treat your employees is the way they will treat your customers and that people flourish when they are praised Business Technology News and Commentary - InformationWeek Interop ITX keynoter Andrew McAfee will explore the ways technology is changing the way companies do business and how more changes will happen at supersonic speed The Thought Leader Interview: Vineet Nayar The idea of putting employees first and customers second might seem counterintuitive especially when it is advocated by the CEO of a large global high-tech Risk - Wikipedia Security risk management involves protection of assets from harm caused by deliberate acts A more detailed definition is: "A security risk is any event that could Vineet Nayar About Vineet Vineet Nayar is the former CEO of HCL Technologies and Founder of Sampark Foundation He is also author of the highly acclaimed management book Global Technical Support - Poland HCL Technologies Poland is considered to be one of Europes fastest growing IT markets riding on the back of strong economic recovery and increased consumer spending The Food Timeline: cake history notes Beet cake (aka Chocolate beet cake) A few weeks ago we published our notes on Red Devils Food Cake (what makes it red) and a reader responded "the beets!" Annual report (FY 2013) - GE The Digital Industrial Company Entire Annual Report - PDF/51MB: Independent Auditors Report - PDF/184KB: Glossary - PDF/104KB: Entire Narrative Section - PDF/33MB: Management's Discussion and Latest Topics ZDNet Latest trending topics being covered on ZDNet including Reviews Tech Industry Security Hardware Apple and Windows The Free List of Bank & Credit Union Repo Sales Repo Finder provides free repossessed bank cars for sale bank repossessed cars credit union repossessions and ATV repo lists among other repo sales service lists
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